Plural Expertise
We are not just a consulting firm; our main product is a cloud application hosting platform that guarantees a 99.99% uptime, publicly recorded over the last 10 years. For this reason, we work with a vast range of applications, languages, and databases. This gives us a speed and efficiency far beyond what a typical DevOps professional usually has, as they are generally limited to experiences with a single data center or type of technology.

Large-Scale Clients
Our team is trusted by clients who move more than 400 million USD per year. We fully understand the cost of any unavailability or delay, as this can mean a significant financial loss for our clients.

Tradition and Reliability
We have been in the market for more than a decade and are proud of our positive public reviews dating back to our first year. Our team consists of highly qualified professionals certified by AWS, Oracle, and others, available 24/7. Additionally, we value our employees, ensuring that everyone is hired according to the labor laws with their rights and taxes properly paid.

Instead of directly recruiting from the market or outsourcing, we invest in the internal growth and development of our professionals. Our exclusive training program, developed by technical leaders with two decades of IT experience, ensures preparation that cannot be found even in the best universities.

Our DevOps professionals are selected based on solid practical experience of at least 5 years in the field, including 2 years dedicated to our robust hosting product. They also possess official certifications from various data center platforms and receive continuous training from our technical leadership. This rigorous process ensures they are always ahead of industry trends and practices.

With these requirements, our professionals receive many offers, and we need to maintain their compensation compatible not only with the complexity of their tasks but with the international market reality.

Our business model, focused on quality and excellence, requires a long-term commitment from both our team and our clients. Therefore, we work with contracts of at least 12 months. We believe this approach ensures the best result for all involved.

About the contract: there is no reason for concerns. Our consulting contract is transparent and clear, defining responsibilities, expectations, and a 30-minute response SLA during service hours. Moreover, we strictly follow LGPD/GDPR/CCPA guidelines in data handling. The contract serves as a guarantee for both parties, ensuring that the promised service is the service delivered.

You can pay an additional fee for extra hours consumed, without overtime charges.

For example, if you purchased 20h but used 25h that month, meaning 5 extra hours, you will pay an additional $1,200 / 20 = $60 (fee/hour) * 5 (number of hours) = $300.

Totaling, you will pay $1,200 (monthly fee) + $300 (extra hours) = $1,500 only for that specific month.

The number of additional hours cannot exceed 50% of the total purchased hours (25% in the 80h plan) without the need to increase the plan, except in the first 3 months of contract, when it is allowed to consume up to 100% of the contracted hours as additional.

Infinite's DevOps consulting is provided on business days, from Monday to Friday, from 9 am to 6 pm (UTC -3).

If you need emergency support outside of these hours, rest assured, you can contact our team 24/7!

However, be aware that consulting hours provided in these situations will be computed as extra, regardless of how many hours are available in the time bank.

For example, if you purchased 20h, the hourly rate of your plan is $1,200/month / 20 = $60. If you need assistance outside of business hours, you will pay an additional $60/hour.

Notes:

1. The larger the regular time bank, the cheaper the hourly rate will be;
2. Out-of-hours support can only be used for emergency situations, that is, those causing unavailability, slowness, etc.

Unfortunately no. Currently, the Infinite DevOps team works only with Linux environments. However, if you use Windows solely because of SQL Server, nowadays data centers offer managed SQL Server services, so our DevOps team can assist you in this situation.

At Infinite, we firmly believe that a deep understanding of the technologies used and the architecture of an environment is crucial for managing it efficiently. We place great importance on details, as we know that each small aspect can make a significant difference in the system's performance and security.

To ensure that our team can fully dedicate themselves to each project without the risk of work overload, we've decided to focus on offering plans that involve a minimum commitment of 20 hours per month. This approach allows us to dive deeply into each environment, ensuring that we can provide the attention and care it deserves.

By choosing a plan with us, you can be certain that your infrastructure will be in the hands of a dedicated team deeply involved with every aspect of your project. We are committed to offering not just support, but a partnership that adds real value to your business.

If you are on the 80-hour plan, you can still hire up to 25% extra hours (20h) per month. Beyond that volume, it will be necessary to allocate a full-time professional for your demand. Contact us to learn more.

Our business model is based on service hours, so the cost will be estimated based on the complexity of the desired infrastructure.

If your application consists of few services and databases, building a new Kubernetes environment with Terraform (infrastructure-as-code) will likely be around 40 hours depending on the data center you prefer, as some will offer managed services that save construction and maintenance time.

If you got the 20-hour plan ($1,200/mo), for example, you could have the infrastructure without additional cost if you can wait 2 months OR pay 20 additional hours in the first month, which would be an extra $1,200.

For a more complex environment with multiple services, databases, pipelines, messaging, etc., the estimate will most likely be above 100 hours, which can be spread out over several months if you can wait.

To get a more precise budget, it's important to have a kind of diagram (or documentation) that includes all microservices (or monoliths) used with their respective languages/runtimes, databases, and messaging, always with the versions used and any auxiliary tools, from email sending to additional integrations used in CI/CD pipelines (if any).

Any specific points about the applications that are important for the DevOps team to be aware of, please do not hesitate to mention. Any information that could indicate greater complexity than apparent is essential to ensure that the budget is compatible with reality.

When in doubt, you can schedule a free conversation with our CTO!

The team is capable of developing automations and monitoring in Shell Script (Bash), but does not develop high-level applications/systems.

The DevOps consulting service gives you access to one Infinite DevOps engineer at a time.

The engineer will handle your request and after finishing, can proceed to another request next.

It is not possible to have multiple simultaneous attendances or hire more than one plan per account.